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  • DIRECTV Troubleshooting

DIRECTV TROUBLESHOOTING

The two most important questions: 

#1. Have you reset your receiver?

#2. Have you checked the cable connections? 

DIRECTV Support

DIRECTV VIDEO SUPPORT

Video Library

TROUBLESHOOTING

Resetting the Receiver

Push the red button, or pull the power cord and plug it back in

Question #1

Always be sure to troubleshoot before scheduling a service call with our technicians! 

Remote Control Issues:

There are two kinds of remotes 

- DIRECTV Remote (longer)

- Genie Remote (shorter/rounder)

Green light will show on the remote ANYTIME a button is pushed!

(If there is no green light, batteries may need to be changed, or remote is dead & you need a new one)


For DIRECTV Error Codes

Please call us!


Checking the Cable Connections

"No Signal, Weak Signal, or Check Cable Connections"

Make sure your DIRECTV reciever is turned on

Question #2

Your TV is on the correct input that the box is plugged into

Our technicians usually connect you to HDMI-1  

Downloads

Reset your DIRECTV receiver (pdf)Download
Fix your remote control (pdf)Download
Fix your genie remote control (pdf)Download
Record and watch shows with cloud DVR (pdf)Download
Set up your DIRECTV STREAM device and remote (pdf)Download
Get info on compatible streaming devices (pdf)Download

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