The two most important questions:
#1. Have you reset your receiver?
#2. Have you checked the cable connections?
Always be sure to troubleshoot before scheduling a service call with our technicians!
There are two kinds of remotes
- DIRECTV Remote (longer)
- Genie Remote (shorter/rounder)
(If there is no green light, batteries may need to be changed, or remote is dead & you need a new one)
Please call us!
"No Signal, Weak Signal, or Check Cable Connections"
Your TV is on the correct input that the box is plugged into
Our technicians usually connect you to HDMI-1
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